SaaS Success Story: TireVan

TireVan

Sterling, VA


TireVan is the “only way to buy new tires” in the Washington DC metro region. One visit to TireVan.com, and you'll find their "at your place" mobile installation sure beats waiting at a tire store! Professional installation is performed at your home or office, even at the mall. Unlimited selection assures you get the brand you want, and at a guaranteed lowest price. Other products, like wiper blades and road hazard coverage, are also available. TireVan’s rapidly growing business outgrew QuickBooks Enterprise, Excel and their homegrown ecommerce, so they started looking for a more robust solution. NetSuite provided that complete package, end to end, without the need for many disparate systems.

With a business that’s close to doubling each year, scalability was a deciding factor in selecting NetSuite. Opening new locations will mean just a mouse click instead of a heavy burden on the IT department. Since it’s a hosted environment, the problem of disaster recovery was also solved. NetSuite’s SuiteFlex platform provided workflow management capabilities which were unavailable in QuickBooks. This single feature dramatically reduced error rates and increased productivity by minimizing manual keying and re-keying in order processing. Sending email confirmations became three clicks instead of multiple cut/paste actions.

“NetSuite is a powerful platform that dramatically improved the cost, timeliness and accuracy of TireVan’s order management process. Due to our growth, NetSuite’s easy ability to scale with TireVan as our volumes increase was critical. NetSuite’s order workflow management benefits alone were sufficient to justify our investment, but we are moving forward to leverage NetSuite functionality to improve critical business processes in other areas, such as customer marketing. … Daston was essential to our NetSuite implementation. They provided the trained resources and completed the customization necessary for TireVan to capture full value from NetSuite. We could not have executed the implementation without them.”

 

Phil Pifer, President & CEO
TireVan Corporation
www.tirevan.com

 

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