GSA's financial management system supports users from 11 regions across the country by processing nearly 14 million annual transactions totaling over US$20 billion. Daston provide extended hours service desktop support for 7,500 GSA users and are their single point of contact for services desk support. Daston successfully managed a seamless transition of this 7,500 user infrastructure contract in 36 days (requirement was 45) to consolidates application services desks.

Daston continually integrates industry best practices for helpdesk tools and technologies that enhance the productivity of helpdesk agents, thereby driving down helpdesk support costs and also driving down time for issues to be resolved. Daston provides support during critical processing hours of 7:00AM until 7:00PM Monday through Friday Eastern Standard Time.

Daston delivered a three tier 24x7 organizational service desk to ensure end to end continuity for all calls and requests - from inception to resolution. Daston used our internally developed Integrated Consolidated Service Delivery Model (ICSDM) - based industry best practices, which follows the ITIL framework. Daston provides project task lead support using program management processes that are established by the Project Management Institute (PMI) - Both PMI and ITIL are industry recognized best practices.